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Burstad Insurance

Guarding Your Future - Maintaining Your Trust

New Richmond Reliable 2025
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        • Staff
        • When comparing insurance agencies,  The most important thing to consider is the staff that is going to take care of you.

          Our staff of local professionals that take pride in what they do. Whether it be providing advice, taking care of a claim, or servicing your account to accommodate your changing lifestyle.

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        • Companies
        • Burstad Insurance is an independent insurance agency. We represent dozens of top-rated companies, not just one such as Farmers, State Farm, or American Family.

          By representing multiple insurance companies, we can assure our customers the right fit, which includes the right coverage, excellent service, and a great value when it comes to price.

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        • Online Reviews!
        • For years people have relied on the opinion of others when shopping for a product or service. That is especially true today.

          Online reviews are fast becoming an important part of many businesses, including our own. Take a moment to read a few of the kind words our customers have had to say about our agency.

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  • Locations
        • Menomonie
        • 717 Main St E
          Menomonie, WI 54751
          Phone: 715-235-6479
          Fax: 715-235-8860
          Email: info@burstadinsurance.com

           

        • Medford
        • 1154 W Broadway Ave
          Medford WI 54451
          Phone: 715-748-6262
          Fax: 715-748-4730
          Email: info@burstadinsurance.com

        • New Richmond
        • 1225 N Knowles Ave
          New Richmond, WI 54017
          Phone:  715-246-6988
          Fax: 715-246-6965
          Email: info@nr-ins.com

        • Chippewa Falls
        • 2396 Hallie Road Ste 5
          Chippewa Falls, WI 54729
          Phone: 715-723-0600
          Fax: 715-723-0900
          Email: info@burstadinsurance.com

        • River Falls
        • 215 North 2nd Street
          River Falls, WI 54022
          Phone: 715-425-1382
          Fax: 715-425-0363
          Email: info@burstadinsurance.com

  • Locations
    • Menomonie
    • Chippewa Falls
    • River Falls
    • Medford
    • New Richmond
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        • Get a Quote!
        • Are you looking for a quote on your personal or business insurance? You are in the right place, just fill out the request form, or call our agency, and we'll be in touch to ask a few questions about your needs, and answer any questions you have.

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Companies

Burstad Insurance is an independent insurance agency. We represent dozens of top-rated companies, not just one such as Farmers, State Farm, or American Family.

By representing multiple insurance companies, we can assure our customers the right fit, which includes the right coverage, excellent service, and a great value when it comes to price.

AAA

Photo of AAA
AAA Address 8401 Excelsior Boulevard Madison WI 53717 United Stateshome General Inquiries: 800-236-1300home Billing: 800-677-0777homefax Claims: 800-723-0220cell Website Billing Website Claims Website

Amerisafe

Photo of Amerisafe
Amerisafe Address United Stateshome General Inquiries: 800-897-9719home Billing: 800-256-9052homefax Claims: 800-699-6240cell Website Billing Website Claims Website

Auto-Owners Insurance

Photo of Auto-Owners Insurance
Auto-Owners Insurance Address 6101 Anacapri Blvd. Lansing MI 48917 United Stateshome General Inquiries: 517-323-1200home Billing: 800-288-8740homefax Claims: 888-252-4626cell Website Billing Website Claims Website

Berkshire Hathaway Guard Insurance Companies

Photo of Berkshire Hathaway Guard Insurance Companies
Berkshire Hathaway Guard Insurance Companies Address 44 R West Market St PO Box AH Wilkes-Barre PA 18703-0020 United Stateshome General Inquiries: 800-673-2465home Website Billing Website Claims Website

Encova Insurance

Photo of Encova Insurance
Encova Insurance Address 471 E Broad St Columbus OH 43215 United Stateshome Website Billing Website Claims Website

Foremost

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Foremost Address PO Box 0915 Carol Stream IL 60132-0915 United Stateshome General Inquiries: 800-527-3905home Billing: 800-435-7764homefax Claims: 800-527-3907cell Website Billing Website Claims Website

Germantown Mutual Insurance Company

Photo of Germantown Mutual Insurance Company
Germantown Mutual Insurance Company Address W209 N11845 Insurance Place P.O. Box 1020 Germantown WI 53022-8220 United Stateshome General Inquiries: 262-251-6680home Billing: 262-251-6680homefax Claims: 800-236-4642cell Website Billing Website Claims Website

Grinnell

Photo of Grinnell
Grinnell Address 4215 Highway 146 South P.O. Box 790 Grinnell IA 50112-0790 United Stateshome General Inquiries: 800-362-2041 ext. 2455home Claims: 877-467-2252cell Website Billing Website Claims Website

Grundy Insurance

Photo of Grundy Insurance
Grundy Insurance Address 400 Horsham Rd Horsham PA 19044 United Stateshome General Inquiries: 866-338-4006home Website Billing Website Claims Website

Hagerty

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Hagerty Address P.O. Box 1303 Traverse City MI 49685-1303 United Stateshome General Inquiries: 877-922-9701home Billing: 888-220-9565homefax Website Billing Website Claims Website

Integrity Insurance

Photo of Integrity Insurance
Integrity Insurance Address 2121 East Capitol Drive PO Box 539 Appleton WI 54912-0539 United Stateshome General Inquiries: 866-550-9220home Billing: 888-699-9182homefax Claims: 800-445-3030cell Website Billing Website Claims Website

Liberty Mutual (Indiana)

Photo of Liberty Mutual (Indiana)
Liberty Mutual (Indiana) Address 11611 N. Meridian St, Ste 105 Carmel IN 46032 United Stateshome General Inquiries: 800-379-2959home Billing: 800-225-8285homefax Claims: 800-225-2467cell Website Billing Website Claims Website

Madison Mutual

Photo of Madison Mutual
Madison Mutual Address 1256 State Route 5 Chittenango NY 13037 United Stateshome General Inquiries: 315-687-3211home Billing: 800-688-3211homefax Claims: 800-688-3211cell Website Billing Website Claims Website

Markel

Photo of Markel
Markel Address 4521 Highwoods Parkway Glen Allen VA 23060 United Stateshome General Inquiries: 800-431-1270home Website Billing Website Claims Website

National General Insurance

Photo of National General Insurance
National General Insurance Address PO Box 3199 Winston-Salem NC 27102-3199 United Stateshome General Inquiries: 800-325-1088home Billing: 800-462-2123homefax Claims: 800-325-1088cell Website Billing Website Claims Website

Progressive

Photo of Progressive
Progressive Address 6300 Wilson Mills Rd Mayfield Village OH 44143 United Stateshome General Inquiries: 888-671-4405home Billing: 888-671-4405homefax Claims: 800-776-4737cell Website Billing Website Claims Website

Safeco Insurance

Photo of Safeco Insurance
Safeco Insurance Address P.O. Box 6476 Carol Stream IL 60197 United Stateshome General Inquiries: 800-332-3226home Billing: 888-723-3260homefax Claims: 800-332-3226cell Website Billing Website Claims Website

Sheboygan Falls/Donegal Insurance Group

Photo of Sheboygan Falls/Donegal Insurance Group
Sheboygan Falls/Donegal Insurance Group Address 511 Water St PO Box 159 Sheboygan Falls WI 53085-0159 United Stateshome General Inquiries: 800-242-7698home Claims: 800-242-7698cell Website Billing Website Claims Website

Society Insurance

Photo of Society Insurance
Society Insurance Address 150 Camelot Drive  P.O. Box 1029 Fond du Lac WI 54936-1029 United Stateshome General Inquiries: 888-576-2438home Billing: 888-576-2438 ext. 5522homefax Claims: 888-576-2438cell Website Billing Website Claims Website

The Hanover

Photo of The Hanover
The Hanover Address PO Box 580045 Charlotte NC 28258-0045 United Stateshome General Inquiries: 800-922-8427home Billing: 800-922-8427homefax Claims: 800-628-0250cell Website Billing Website Claims Website

The Hartford

Photo of The Hartford
The Hartford Address One Hartford Plaza Hartford CT 6155 United Stateshome General Inquiries: 800-624-5578home Billing: 800-423-6789homefax Claims: 800-243-5860cell Website Billing Website Claims Website

Travelers – Personal Lines

Photo of Travelers – Personal Lines
Travelers – Personal Lines Address PO Box 660307 Dallas TX 75266-0307 United Stateshome General Inquiries: 866-336-2077home Billing: 800-842-5075homefax Claims: 800-252-4633cell Website Billing Website Claims Website

United Mutual Insurance Company

Photo of United Mutual Insurance Company
United Mutual Insurance Company Address 113 Elm Street Washington MO 63090 United Stateshome General Inquiries: 636-239-6047home Website Billing Website Claims Website

West Bend

Photo of West Bend
West Bend Address 1900 S 18th Ave West Bend WI 53095 United Stateshome General Inquiries: 800-236-5010home Claims: 877-922-5246cell Website Billing Website Claims Website
Excellent
Burstad Insurance
Based on 89 reviews
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Traci L.
Burstad Insurance’s River Falls location is responsive, cares about my personal circumstances, and takes the time to explain coverage options so I have the context I need to make informed decisions. Highly recommend!
Andrew Z.
Had a positive experience until I had to cancel my insurance with them due to moving out of state.

Update: The agency addressed all of the issues quickly and in a positive manner, thus changing my review to fit my overall experience.
Margie M.
Outstanding service and very knowledgeable representative.
Jeremy B.
If I could give 0, I would
Eric C.
Do not do business here. We were mislead about the coverage provided to our business by Missy Kraemer. When this came to light, we went to change providers and find adequate coverage. Missy acted extremely unprofessional and refused to send us the documents we needed! She said it wasn't her job to help us. A terrible experience with a rude, unprofessional person. Do yourself a favor and find literally any other insurance provider.
Sam C.
After waiting a week for someone to get back to me about my request for quotes, they sent me an email saying “We can’t find you coverage because you have a pitbull mix dog. Sorry.” Which doesn’t make sense because somehow I currently have insurance and I’ve gotten 3 quotes on my own now that will all cover my dog. Complete waste of time.
Rellen H.
Friendly, proactive. Summer is very good at finding options and explaining changes to the insurance industry.
Jr S.
Such nice people I love the insurance rates so amazing.
carrie M.
Thanks for your always friendly and fast service! I appreciate what you do!
Kathleen T.
Bursted has had my business for years. When I lived in town, I appreciated stopping in to get quotes so I could talk to the owner about business and community. The staff is helpful and friendly, and I appreciate how patient they are when answering my questions about insurance. Insurance is not my favorite adult chore to tackle, but everyone at Burstad makes me feel like I’m connected to a human that knows how to explain what will serve my needs. They’re also a brokerage and have the ability to check multiple providers at once for you! Yay!!!
Nick E.
Great customer service and caring staff.
Tammy T.
We too had a horrible experience with Doug! Unfortunately we had to find out the hard way when we had a small fire/smoke damage in our office space. Not only were we under insured, we were overcharged on our commercial policy for years!!!!! He and the owner of this agency were absolutely zero help when it came to dealing with this claim, the tenants insurance company and the insurance adjuster that would never return our calls, it was a complete NIGHTMARE! We were all on our own and we feel that once this happened, they knew that our agent screwed up when it came to this policy that he put together or lack there of and thought if they would just ignore us we would walk away. Not only did we walk away, we ran!! Had 3 other agents review it and could not believe how much we were under insured and several gaps in the policy that were missing, like loss of income, loss assessment coverage, just to name a few, things that are no brainers when it comes to commercial insurance. The only good that came out of this entire experience is that we learned alot about insurance and now have a very competent agent that physically went to all our properties, took pictures and sat down with us, at our home and a 3 page checklist to see what we needed or didn't need for our insurance needs. He even pointed out that our agent had our rate almost 3 times higher than it should have been, meaning we were getting ripped off, big time!!! We would have filed a complaint with the insurance commissioner of WI but reviews said not to waste your time, they wont do anything. Now we have double the coverage for our properties for HALF of what we were spending with this agency. Oh and our home and auto policy was lacking as well but was also reviewed and now has the proper coverage for our needs. Our advice, go somewhere else for your insurance so this doesn't happen to you!! This agency doesn't even deserve 1 star!
Jeanne R.
I really appreciate their friendly, prompt and knowledgeable assistance. We have been with them for years, and are consistently happy with their service.
Sephonia T. C.
This insurance company allows its employees to be racist. Doug treated me as if someone had a gun to his head every time he dealt with me. During a conversation I overheard him call me the “N” word and say how he wish he didn’t have to deal with my kind. The new management didn’t care how I was being treated so I switched insurance agents all together. Furthermore, I have asked numerous times for them to STOP harassing me by sending me emails and mailings but they have refused. I unsubscribed 4 times from their emails but the emails keep coming 2 years later. I’ve made numerous phone calls asking them to remove me from their lists but that hasn’t happened yet either!!!. My next step is to file an official report of Harrassment with the state of Wisconsin. I wouldn’t use this company to insure bubblegum lil less a boat, car or your home. I’d give them a zero rating if I could. There’s no place for racism in this world.
Roxanne S.
Valorie provided excellent service and quickly found us the best insurance policy and rates available. Thank you, Burstad Insurance!
Mindy A.
Family and Burstad worked their magic and found insurance even cheaper than what I was paying. They are very responsive when adding or changing things to a policy and they stick up for their customers when a bank may try to manipulate the home insurance for no apparent reason. Well done Burstad. I highly recommend.
Jason W.
Good service they work at finding you the best insurance
Dale B.
Easy to work with
Carla O.
Good insurance company
Happy Home I.
Easy to work with and great rates. Sent a lot of friends here. All are happy with it!
Dave T.
Melissa and her staff have always treated me right! Often finding better rates for me! Thanks
Kevin J.
They are very responsive in addressing all of my insurance needs, and I always feel they are doing what's in my best interests.
Tammy Hjermstad V.
Very difficult to try to make contact. Insurance Policy Letterhead says that the website is www.nr-ins.com. But this doesn't get me anywhere. Tried to google New Richmond Insurance, and about 20 companies show up. I didn't realize that this is now called Burstad Insurance. Finally found it on facebook, but they don't monitor that account, and don't respond to messages posted on that account.
Peter T.
Great place
Marissa L.
I had this insurance for a couple years everything was great until I wanted to add gap to my insurance plan. (My loan company did not offer it at the time I purchased my Vehicle) At the time of the switch I wanted to update the bank information for my automatic payment withdrawals which started the problems from here. They proceeded to try and pull from the old account(even after I gave new banking information) which almost caused me overdraft fees so I had to contact the bank to make sure Burstad Insurance could not withdraw money out of that account. I than had to do a one time debit payment with them because of a problem Burstad Insurance created. Process to the next month I’m being contacted to pay more than the original agreed priced and for banking information, which had previously been given to them and than told by the guy that owns the company I owe for a month I had already paid. (Had proof of payment that was pulled from the bank account)

Overall was not pleased or satisfied with the customer service received from this insurance company so I switched to Progressive and pay even less!!! (:
Jeremy M.
Monte and his team are great to work with. They were extremely helpful in getting our business up off the ground and getting the needed items to be successful. I would highly recommend them for your business!
Denise V.
Great to work with!
Dawn B.
Everyone here has been very helpful, knowledgeable and friendly! Whenever I contact them, they get back to me quickly and are sure to get me the best rates possible. Thank you! The Baldwins
Kelly S.
I'm giving them 3 stars only because I was insured by them for 11 years..I changed insurance providers when my daughter got her license. they automatically put her on my insurance policy as a first time driver weather she was now driving or not but just because she was a licensed driver in my household. $287.00 jump from the $64.00 what I was paying for myself was crazy. Yes I called them and tried to dispute this but they refused to remove my daughter and started taking payments out of my account... so I was done with them ,cancelled my insurance policy, and got a better insurance that same day for half the cost plus I now have better coverage.
Isaac F.
I visited this office for a quote. During a pandemic, no one was wearing a mask or distancing. For a company preaching safety and preparedness it seemed strange. I turned around and left when I overheard an employee, who I assumed was an office lead, espousing her religious beliefs were going to save her rather than science. Who works in insurance with an attitude like that?
Response from the owner:Isaac, I am so sorry about your experience in our office, although we do not require masks by our staff being that they are all at least 6ft. feet socially distanced, we will always respect the views of our walk in customers. I am sorry that you had a negative experience at our office, but we would love the opportunity to set up a meeting with one of our highly experienced agents. We would make sure that everyone would be masked so that you feel comfortable. Thank you for your feedback.
Drillbit S.
They just want your money, Our agent was quite condescending when he would talk with us we were a new business. Prices were OK, But our agent definitely thought he had a chip on his shoulder.
Randy Chico J.
Have had my insurance for different vehicles and homes for many years, always friendly and am very satisfied.
Joshua E.
Great response time, #1 in the area
Dustin W.
good business and friendly service. highly recommend giving them a call to see what they can do for you.
Wedam Enterprises L.
Very responsive all around good business and friendly service. Highly recommend.
Lee B.
Excellent customer service
Kent Elkin goes above and beyond
Also the rest of the staff is very accommodating
Gordon D.
Prompt and courteous service. The good people at New Richmond have always replied to my queries and helped solve my problems. Thanks for seven years of good service.
Barbara B.
They are professional and responsive
Mary Ellen W.
EXCELLENT customer service!! Missy Kraemer at the Medford office takes care of absolutely everything for me! No worries and best rates to be found. Highly recommend.
Rich J.
EXCELLENT insurance company! I have my personal and business insurance with Monte and have for over 20 years. When we had the tornado in Colfax in 2014, Monte called me and was at my restaurant door within an hour after it hit. Amazing service.... Thank you Monte, Penny and the whole staff at Burstad Insurance.
Valerie C.
New Richmond Insurance consistently saves me money on my policies year after year. Excellent customer service with most of my questions answered the same day.
Li K.
great place and nice service
S M.
Great place. Emily is very helpful as well as all the rest of the people I have encountered there.
Tamara K.
Didnt respond to my request for a quote.
Bill I.
Best prices. Best customer service!
Steven G.
Top notch service. Will recommend to all.
Ana B.
Yes! I want to tell you something. If you need a car insurance - this is the place where you will find the best offer.
Have done car insurance for two trucks. The price was so good, even less than I expected.
My agent was Angie. I want to say thank you for caring! She is the nicest and kindest person ever!
Definitely will return for the nest year insurance
Jason L.
Excellent rates and service. Friendly staff and helped in a timely manner
Alicia B.
Neil is awesome!
John A.
Very helpful agents and staff. They got me a great deal on homeowners and auto insurance.
Jody L.
I have had policies thru the Agents, at the Menomonie office.

Their prompt response, patience, amazing customer service and thoroughness, is the greatest I have ever had with an agency!
Mitzi M.
This is my insurance agency. I have been treated very well and my premiums are responsible.
Natasha R.
They are the best I have ever used. Any time you need something, they have your back. Never had an issue with the company , and I would recommend Kent Elkin to any one and everyone. Thank you for all your services New Richmond insurance agency. Been with them for 3 years now.
Valorie M.
Great staff!
Brian H.
I have been a customer for many years and love the personal customer service experience that they provide. I know that when I call, I will get a real live person! I also know that the person I am working with will have an understanding of my history and my policy. Highly recommend! Thanks and keep up the good work!
Brian H.
I have been a customer for a long time and love the personal customer service experience they provide. I can reach out anytime and know that I will get to talk to a real person that has the background on my policy and will be able to help me. Thanks and keep up the good work!
Joshua E.
I recently purchased a new vehicle and had Teresa add it to my policy. She told me she added it and i was all set to go. 3 weeks later i find out she did nothing and i had been driving my brand new vehicle around without any insurance coverage. She said on several different occasions that she would email me new quotes, but i never heard back.
Joshua E.
I recently purchased a new vehicle and had Teresa add it to my policy. She told me she added it and i was all set to go. 3 weeks later i find out she did nothing and i had been driving my brand new vehicle around without any insurance coverage. She said on several different occasions that she would email me new quotes, but i never heard back.
marcy M.
Corey Burstsad Insurance is great!! Neil always goes out of way for his clients, very trustworthy and efficient.
Soleil R.
Very friendly and helpful. Got is a great deal and we were refered there by a good friend after not being able to find what we wanted elsewhere. They made the process very easy and didn't mind us popping by last minute to get the details figured out.
Response from the owner:Hello Soleil, thank you for your review! We strive to provide great service to our community.

Five Locations!

Menomonie
Chippewa Falls
Medford
River Falls
New Richmond

Our Hours

Monday - Thursday 8:00 - 5:00
Friday 8:00 - 4:00
Saturday & Sunday
By Appointment

Proud Member of

IIAW

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Recommended Amount of Life Insurance

There Are Many Reasons for Life Insurance

Life Insurance may seem like a topic that only comes up after big life events, such as marriage, the birth of a child, or the purchase of a home. But there are many reasons someone may want to consider it, both obvious and less obvious. Thinking through these reasons can help you decide if Life …Read More

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