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Menomonie Chippewa Falls Medford

River Falls New Richmond

Based on 94 reviews

4 days ago

I first dealt with Burstad insurance whe I needed collector car insurance, and I was happy as long as I owned the cars. Later we needed home and auto insurance and have had it through Burstad for a few years. Much easier to deal with and more responsive than another agency in Menomonie. We're staying with Burstad for our next home too.

Sheila A.

1 week ago

My husband and I insured our home and our vehicles for 20 years through our former insurance agent in Spring Valley. When he retired, he sold all the policies to Burstad Insurance in Menomonie. Fine until the past few years. They can’t decide who I should be talking to. I was referred to one gal for a new homeowners insurance. The person who I talked with yesterday said she would send me a text so I could text with the agent. I didn’t receive one. (Actually, she left a generic note with a phone # and that screams SPAM all over it, so why would I open it?) Then a different agent talked with me when I called again to see the status, and she was so rude and rattled off about 10 more pieces of information she needed to give me a quote. Even when I told her I was driving and couldn't take a note just then. Rarely is anything accomplished with just one call. A good example is, recently, we requested our son be put on our auto policy temporarily in case he needed to rent a car while away. Okay, that’s fine with them. He moved out shortly after he got back home. So I called to say that our son was no longer living at home with us and to drop him off our auto policy. I was told they couldn't drop him, or wouldn't (not sure which). I explained he moved to Ohio and wouldn't be driving our vehicles anymore. One said yes, one said no. And a few calls later, they finally dropped him off our policy. I have a ton of notes to back up every situation that’s happened over the past few years. I’m being truthful, not mean or trying to slander their name. It takes a lot to lose my trust. I might understand if maybe they went through a few agents who weren't knowledgeable? I honestly don’t know who is there now, who was formerly employed there or if I’m talking to a new agent. There have been at least 5 over the past few years. Whomever I talk to gets so confused about what I want them to change on our policies, where it should be simple for them as licensed agents. And they always contradict each other. Depending on who I talk to. Last straw was when one agent emailed me back claiming she made the change that a different agent made earlier. Why would she take credit for another agent’s task? They have no interpersonal relationships and no communication with each other in that office. I don’t have any trust left for Burstad. Too many incidents. And too many locked computer programs whenever I called. Maybe it's time to upgrade their computers if that is such a big problem. I agree with the reviewer who said 'I'd give them a 0 if that was available'. So, I took our business elsewhere. The difference is night & day. What a relief! It’s like a breath of fresh air … A big weight off my mind.

William I.

3 weeks ago

Excellent service overall. Immediate response to questions and requests. Very pleased with this company!

Cindy H.

3 months ago

recommends

Jacque and team are the best! They work hard to find the best deal for you and always have your best interest in mind. I highly recommend!!

Susie D.

8 months ago

We appreciate Missy and all she does for our insurance needs. Very prompt and professional.

Traci L.

10 months ago

Burstad Insurance’s River Falls location is responsive, cares about my personal circumstances, and takes the time to explain coverage options so I have the context I need to make informed decisions. Highly recommend!

Andrew Z.

1 year ago

Had a positive experience until I had to cancel my insurance with them due to moving out of state. Update: The agency addressed all of the issues quickly and in a positive manner, thus changing my review to fit my overall experience.

Margie M.

1 year ago

Outstanding service and very knowledgeable representative.

Jeremy B.

1 year ago

If I could give 0, I would

Eric C.

2 years ago

Do not do business here. We were mislead about the coverage provided to our business by Missy Kraemer. When this came to light, we went to change providers and find adequate coverage. Missy acted extremely unprofessional and refused to send us the documents we needed! She said it wasn't her job to help us. A terrible experience with a rude, unprofessional person. Do yourself a favor and find literally any other insurance provider.

Sam C.

2 years ago

After waiting a week for someone to get back to me about my request for quotes, they sent me an email saying “We can’t find you coverage because you have a pitbull mix dog. Sorry.” Which doesn’t make sense because somehow I currently have insurance and I’ve gotten 3 quotes on my own now that will all cover my dog. Complete waste of time.

Rellen H.

2 years ago

recommends

Friendly, proactive. Summer is very good at finding options and explaining changes to the insurance industry.

Jr S.

2 years ago

Such nice people I love the insurance rates so amazing.

carrie M.

3 years ago

Thanks for your always friendly and fast service! I appreciate what you do!

Kathleen T.

3 years ago

Bursted has had my business for years. When I lived in town, I appreciated stopping in to get quotes so I could talk to the owner about business and community. The staff is helpful and friendly, and I appreciate how patient they are when answering my questions about insurance. Insurance is not my favorite adult chore to tackle, but everyone at Burstad makes me feel like I’m connected to a human that knows how to explain what will serve my needs. They’re also a brokerage and have the ability to check multiple providers at once for you! Yay!!!

Nick E.

3 years ago

Great customer service and caring staff.

Tammy T.

3 years ago

We too had a horrible experience with Doug! Unfortunately we had to find out the hard way when we had a small fire/smoke damage in our office space. Not only were we under insured, we were overcharged on our commercial policy for years!!!!! He and the owner of this agency were absolutely zero help when it came to dealing with this claim, the tenants insurance company and the insurance adjuster that would never return our calls, it was a complete NIGHTMARE! We were all on our own and we feel that once this happened, they knew that our agent screwed up when it came to this policy that he put together or lack there of and thought if they would just ignore us we would walk away. Not only did we walk away, we ran!! Had 3 other agents review it and could not believe how much we were under insured and several gaps in the policy that were missing, like loss of income, loss assessment coverage, just to name a few, things that are no brainers when it comes to commercial insurance. The only good that came out of this entire experience is that we learned alot about insurance and now have a very competent agent that physically went to all our properties, took pictures and sat down with us, at our home and a 3 page checklist to see what we needed or didn't need for our insurance needs. He even pointed out that our agent had our rate almost 3 times higher than it should have been, meaning we were getting ripped off, big time!!! We would have filed a complaint with the insurance commissioner of WI but reviews said not to waste your time, they wont do anything. Now we have double the coverage for our properties for HALF of what we were spending with this agency. Oh and our home and auto policy was lacking as well but was also reviewed and now has the proper coverage for our needs. Our advice, go somewhere else for your insurance so this doesn't happen to you!! This agency doesn't even deserve 1 star!

Jeanne R.

4 years ago

I really appreciate their friendly, prompt and knowledgeable assistance. We have been with them for years, and are consistently happy with their service.

Sephonia T. C.

4 years ago

This insurance company allows its employees to be racist. Doug treated me as if someone had a gun to his head every time he dealt with me. During a conversation I overheard him call me the “N” word and say how he wish he didn’t have to deal with my kind. The new management didn’t care how I was being treated so I switched insurance agents all together. Furthermore, I have asked numerous times for them to STOP harassing me by sending me emails and mailings but they have refused. I unsubscribed 4 times from their emails but the emails keep coming 2 years later. I’ve made numerous phone calls asking them to remove me from their lists but that hasn’t happened yet either!!!. My next step is to file an official report of Harrassment with the state of Wisconsin. I wouldn’t use this company to insure bubblegum lil less a boat, car or your home. I’d give them a zero rating if I could. There’s no place for racism in this world.

Roxanne S.

4 years ago

Valorie provided excellent service and quickly found us the best insurance policy and rates available. Thank you, Burstad Insurance!

Mindy A.

4 years ago

Family and Burstad worked their magic and found insurance even cheaper than what I was paying. They are very responsive when adding or changing things to a policy and they stick up for their customers when a bank may try to manipulate the home insurance for no apparent reason. Well done Burstad. I highly recommend.