New Richmond

Address

1225 N Knowles Ave.
New Richmond, WI 54017

Phone

715-246-6988

Fax

715-246-6965

Hours of Operation

Monday – Thursday: 8:00 – 5:00
Friday: 8:00 – 4:00
Saturday and Evening Hours by Appointment

Give Us an Online Review!

Online reviews are fast becoming an important part of many businesses, including our own. Take a moment to read a few of the kind words our customers have had to say about our agency. Or if you’d be so kind, leave a few of your own…

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Excellent

New Richmond Insurance

4.4

Based on 43 reviews

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Sam C.

After waiting a week for someone to get back to me about my request for quotes, they sent me an email saying “We can’t find you coverage because you have a pitbull mix dog. Sorry.” Which doesn’t make sense because somehow I currently have insurance and I’ve gotten 3 quotes on my own now that will all cover my dog. Complete waste of time.

Nick E.

Great customer service and caring staff.

Tammy T

We too had a horrible experience with Doug! Unfortunately we had to find out the hard way when we had a small fire/smoke damage in our office space. Not only were we under insured, we were overcharged on our commercial policy for years!!!!! He and the owner of this agency were absolutely zero help when it came to dealing with this claim, the tenants insurance company and the insurance adjuster that would never return our calls, it was a complete NIGHTMARE! We were all on our own and we feel that once this happened, they knew that our agent screwed up when it came to this policy that he put together or lack there of and thought if they would just ignore us we would walk away. Not only did we walk away, we ran!! Had 3 other agents review it and could not believe how much we were under insured and several gaps in the policy that were missing, like loss of income, loss assessment coverage, just to name a few, things that are no brainers when it comes to commercial insurance. The only good that came out of this entire experience is that we learned alot about insurance and now have a very competent agent that physically went to all our properties, took pictures and sat down with us, at our home and a 3 page checklist to see what we needed or didn't need for our insurance needs. He even pointed out that our agent had our rate almost 3 times higher than it should have been, meaning we were getting ripped off, big time!!! We would have filed a complaint with the insurance commissioner of WI but reviews said not to waste your time, they wont do anything. Now we have double the coverage for our properties for HALF of what we were spending with this agency. Oh and our home and auto policy was lacking as well but was also reviewed and now has the proper coverage for our needs. Our advice, go somewhere else for your insurance so this doesn't happen to you!! This agency doesn't even deserve 1 star!

Sephonia T. C.

This insurance company allows its employees to be racist. Doug treated me as if someone had a gun to his head every time he dealt with me. During a conversation I overheard him call me the “N” word and say how he wish he didn’t have to deal with my kind. The new management didn’t care how I was being treated so I switched insurance agents all together. Furthermore, I have asked numerous times for them to STOP harassing me by sending me emails and mailings but they have refused. I unsubscribed 4 times from their emails but the emails keep coming 2 years later. I’ve made numerous phone calls asking them to remove me from their lists but that hasn’t happened yet either!!!. My next step is to file an official report of Harrassment with the state of Wisconsin. I wouldn’t use this company to insure bubblegum lil less a boat, car or your home. I’d give them a zero rating if I could. There’s no place for racism in this world.

Jason W.

Good service they work at finding you the best insurance

Dale B.

Easy to work with

Tammy Hjermstad V.

Very difficult to try to make contact. Insurance Policy Letterhead says that the website is www.nr-ins.com. But this doesn't get me anywhere. Tried to google New Richmond Insurance, and about 20 companies show up. I didn't realize that this is now called Burstad Insurance. Finally found it on facebook, but they don't monitor that account, and don't respond to messages posted on that account.

Denise V.

Great to work with!

Dawn B

Everyone here has been very helpful, knowledgeable and friendly! Whenever I contact them, they get back to me quickly and are sure to get me the best rates possible. Thank you! The Baldwins

Randy Chico J.

Have had my insurance for different vehicles and homes for many years, always friendly and am very satisfied.

Lee B.

Excellent customer serviceKent Elkin goes above and beyondAlso the rest of the staff is very accommodating

Gordon D.

Prompt and courteous service. The good people at New Richmond have always replied to my queries and helped solve my problems. Thanks for seven years of good service.

Valerie C.

New Richmond Insurance consistently saves me money on my policies year after year. Excellent customer service with most of my questions answered the same day.

Li K.

great place and nice service

S M.

Great place. Emily is very helpful as well as all the rest of the people I have encountered there.

Tamara K.

Didnt respond to my request for a quote.

Bill I.

Best prices. Best customer service!

Jason L.

Excellent rates and service. Friendly staff and helped in a timely manner

John A.

Very helpful agents and staff. They got me a great deal on homeowners and auto insurance.

Natasha R.

They are the best I have ever used. Any time you need something, they have your back. Never had an issue with the company , and I would recommend Kent Elkin to any one and everyone. Thank you for all your services New Richmond insurance agency. Been with them for 3 years now.

Brian H.

I have been a customer for many years and love the personal customer service experience that they provide. I know that when I call, I will get a real live person! I also know that the person I am working with will have an understanding of my history and my policy. Highly recommend! Thanks and keep up the good work!

Brian H.

I have been a customer for a long time and love the personal customer service experience they provide. I can reach out anytime and know that I will get to talk to a real person that has the background on my policy and will be able to help me. Thanks and keep up the good work!

Joshua E.

I recently purchased a new vehicle and had Teresa add it to my policy. She told me she added it and i was all set to go. 3 weeks later i find out she did nothing and i had been driving my brand new vehicle around without any insurance coverage. She said on several different occasions that she would email me new quotes, but i never heard back.

Joshua E.

Soleil R.

Very friendly and helpful. Got is a great deal and we were refered there by a good friend after not being able to find what we wanted elsewhere. They made the process very easy and didn't mind us popping by last minute to get the details figured out.

Response from the owner: Hello Soleil, thank you for your review! We strive to provide great service to our community.

New Richmond

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