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How Does Homeowners Insurance Escrow Work?

November 23, 2020 By Monte Burstad

If you own a home, you know a thing or two about Homeowners Insurance. Homeowners Insurance helps protect your home in the event of a fire, theft, or other kinds of damage that can come from … [Read more...]

What Is the Best Home Insurance Company for Me?

February 24, 2020 By Monte Burstad

It’s often a misconception that all insurance companies are the same, that the only thing that differs is how much they charge for coverage. That’s not the case. At Burstad Insurance, we want to think … [Read more...]

Based on 91 reviews

2 months ago

recommends

Jacque and team are the best! They work hard to find the best deal for you and always have your best interest in mind. I highly recommend!!

Susie D.

6 months ago

We appreciate Missy and all she does for our insurance needs. Very prompt and professional.

Traci L.

9 months ago

Burstad Insurance’s River Falls location is responsive, cares about my personal circumstances, and takes the time to explain coverage options so I have the context I need to make informed decisions. Highly recommend!

Andrew Z.

12 months ago

Had a positive experience until I had to cancel my insurance with them due to moving out of state. Update: The agency addressed all of the issues quickly and in a positive manner, thus changing my review to fit my overall experience.

Margie M.

1 year ago

Outstanding service and very knowledgeable representative.

Jeremy B.

1 year ago

If I could give 0, I would

Eric C.

1 year ago

Do not do business here. We were mislead about the coverage provided to our business by Missy Kraemer. When this came to light, we went to change providers and find adequate coverage. Missy acted extremely unprofessional and refused to send us the documents we needed! She said it wasn't her job to help us. A terrible experience with a rude, unprofessional person. Do yourself a favor and find literally any other insurance provider.

Sam C.

2 years ago

After waiting a week for someone to get back to me about my request for quotes, they sent me an email saying “We can’t find you coverage because you have a pitbull mix dog. Sorry.” Which doesn’t make sense because somehow I currently have insurance and I’ve gotten 3 quotes on my own now that will all cover my dog. Complete waste of time.

Rellen H.

2 years ago

recommends

Friendly, proactive. Summer is very good at finding options and explaining changes to the insurance industry.

Jr S.

2 years ago

Such nice people I love the insurance rates so amazing.

carrie M.

2 years ago

Thanks for your always friendly and fast service! I appreciate what you do!

Kathleen T.

3 years ago

Bursted has had my business for years. When I lived in town, I appreciated stopping in to get quotes so I could talk to the owner about business and community. The staff is helpful and friendly, and I appreciate how patient they are when answering my questions about insurance. Insurance is not my favorite adult chore to tackle, but everyone at Burstad makes me feel like I’m connected to a human that knows how to explain what will serve my needs. They’re also a brokerage and have the ability to check multiple providers at once for you! Yay!!!

Nick E.

3 years ago

Great customer service and caring staff.

Tammy T.

3 years ago

We too had a horrible experience with Doug! Unfortunately we had to find out the hard way when we had a small fire/smoke damage in our office space. Not only were we under insured, we were overcharged on our commercial policy for years!!!!! He and the owner of this agency were absolutely zero help when it came to dealing with this claim, the tenants insurance company and the insurance adjuster that would never return our calls, it was a complete NIGHTMARE! We were all on our own and we feel that once this happened, they knew that our agent screwed up when it came to this policy that he put together or lack there of and thought if they would just ignore us we would walk away. Not only did we walk away, we ran!! Had 3 other agents review it and could not believe how much we were under insured and several gaps in the policy that were missing, like loss of income, loss assessment coverage, just to name a few, things that are no brainers when it comes to commercial insurance. The only good that came out of this entire experience is that we learned alot about insurance and now have a very competent agent that physically went to all our properties, took pictures and sat down with us, at our home and a 3 page checklist to see what we needed or didn't need for our insurance needs. He even pointed out that our agent had our rate almost 3 times higher than it should have been, meaning we were getting ripped off, big time!!! We would have filed a complaint with the insurance commissioner of WI but reviews said not to waste your time, they wont do anything. Now we have double the coverage for our properties for HALF of what we were spending with this agency. Oh and our home and auto policy was lacking as well but was also reviewed and now has the proper coverage for our needs. Our advice, go somewhere else for your insurance so this doesn't happen to you!! This agency doesn't even deserve 1 star!

Jeanne R.

4 years ago

I really appreciate their friendly, prompt and knowledgeable assistance. We have been with them for years, and are consistently happy with their service.

Sephonia T. C.

4 years ago

This insurance company allows its employees to be racist. Doug treated me as if someone had a gun to his head every time he dealt with me. During a conversation I overheard him call me the “N” word and say how he wish he didn’t have to deal with my kind. The new management didn’t care how I was being treated so I switched insurance agents all together. Furthermore, I have asked numerous times for them to STOP harassing me by sending me emails and mailings but they have refused. I unsubscribed 4 times from their emails but the emails keep coming 2 years later. I’ve made numerous phone calls asking them to remove me from their lists but that hasn’t happened yet either!!!. My next step is to file an official report of Harrassment with the state of Wisconsin. I wouldn’t use this company to insure bubblegum lil less a boat, car or your home. I’d give them a zero rating if I could. There’s no place for racism in this world.

Roxanne S.

4 years ago

Valorie provided excellent service and quickly found us the best insurance policy and rates available. Thank you, Burstad Insurance!

Mindy A.

4 years ago

Family and Burstad worked their magic and found insurance even cheaper than what I was paying. They are very responsive when adding or changing things to a policy and they stick up for their customers when a bank may try to manipulate the home insurance for no apparent reason. Well done Burstad. I highly recommend.

Jason W.

4 years ago

Good service they work at finding you the best insurance

Dale B.

4 years ago

Easy to work with

Carla O.

4 years ago

Good insurance company

Happy Home I.

4 years ago

Easy to work with and great rates. Sent a lot of friends here. All are happy with it!

Dave T.

5 years ago

Melissa and her staff have always treated me right! Often finding better rates for me! Thanks

Kevin J.

5 years ago

recommends

They are very responsive in addressing all of my insurance needs, and I always feel they are doing what's in my best interests.

Tammy Hjermstad V.

5 years ago

doesn't recommends

Very difficult to try to make contact. Insurance Policy Letterhead says that the website is www.nr-ins.com. But this doesn't get me anywhere. Tried to google New Richmond Insurance, and about 20 companies show up. I didn't realize that this is now called Burstad Insurance. Finally found it on facebook, but they don't monitor that account, and don't respond to messages posted on that account.

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