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Burstad Insurance

Burstad Insurance4.4

Based on 91 reviews

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Susie D.

3 months ago

We appreciate Missy and all she does for our insurance needs. Very prompt and professional.

Traci L.

6 months ago

Burstad Insurance’s River Falls location is responsive, cares about my personal circumstances, and takes the time to explain coverage options so I have the context I need to make informed decisions. Highly recommend!

Andrew Z.

9 months ago

Had a positive experience until I had to cancel my insurance with them due to moving out of state. Update: The agency addressed all of the issues quickly and in a positive manner, thus changing my review to fit my overall experience.

Margie M.

11 months ago

Outstanding service and very knowledgeable representative.

Jeremy B.

1 year ago

If I could give 0, I would

Eric C.

1 year ago

Do not do business here. We were mislead about the coverage provided to our business by Missy Kraemer. When this came to light, we went to change providers and find adequate coverage. Missy acted extremely unprofessional and refused to send us the documents we needed! She said it wasn't her job to help us. A terrible experience with a rude, unprofessional person. Do yourself a favor and find literally any other insurance provider.

Sam C.

2 years ago

After waiting a week for someone to get back to me about my request for quotes, they sent me an email saying “We can’t find you coverage because you have a pitbull mix dog. Sorry.” Which doesn’t make sense because somehow I currently have insurance and I’ve gotten 3 quotes on my own now that will all cover my dog. Complete waste of time.

Rellen H.

2 years ago

recommends

Friendly, proactive. Summer is very good at finding options and explaining changes to the insurance industry.

Jr S.

2 years ago

Such nice people I love the insurance rates so amazing.

carrie M.

2 years ago

Thanks for your always friendly and fast service! I appreciate what you do!

Kathleen T.

2 years ago

Bursted has had my business for years. When I lived in town, I appreciated stopping in to get quotes so I could talk to the owner about business and community. The staff is helpful and friendly, and I appreciate how patient they are when answering my questions about insurance. Insurance is not my favorite adult chore to tackle, but everyone at Burstad makes me feel like I’m connected to a human that knows how to explain what will serve my needs. They’re also a brokerage and have the ability to check multiple providers at once for you! Yay!!!

Nick E.

2 years ago

Great customer service and caring staff.

Tammy T.

3 years ago

We too had a horrible experience with Doug! Unfortunately we had to find out the hard way when we had a small fire/smoke damage in our office space. Not only were we under insured, we were overcharged on our commercial policy for years!!!!! He and the owner of this agency were absolutely zero help when it came to dealing with this claim, the tenants insurance company and the insurance adjuster that would never return our calls, it was a complete NIGHTMARE! We were all on our own and we feel that once this happened, they knew that our agent screwed up when it came to this policy that he put together or lack there of and thought if they would just ignore us we would walk away. Not only did we walk away, we ran!! Had 3 other agents review it and could not believe how much we were under insured and several gaps in the policy that were missing, like loss of income, loss assessment coverage, just to name a few, things that are no brainers when it comes to commercial insurance. The only good that came out of this entire experience is that we learned alot about insurance and now have a very competent agent that physically went to all our properties, took pictures and sat down with us, at our home and a 3 page checklist to see what we needed or didn't need for our insurance needs. He even pointed out that our agent had our rate almost 3 times higher than it should have been, meaning we were getting ripped off, big time!!! We would have filed a complaint with the insurance commissioner of WI but reviews said not to waste your time, they wont do anything. Now we have double the coverage for our properties for HALF of what we were spending with this agency. Oh and our home and auto policy was lacking as well but was also reviewed and now has the proper coverage for our needs. Our advice, go somewhere else for your insurance so this doesn't happen to you!! This agency doesn't even deserve 1 star!

Jeanne R.

3 years ago

I really appreciate their friendly, prompt and knowledgeable assistance. We have been with them for years, and are consistently happy with their service.

Sephonia T. C.

4 years ago

This insurance company allows its employees to be racist. Doug treated me as if someone had a gun to his head every time he dealt with me. During a conversation I overheard him call me the “N” word and say how he wish he didn’t have to deal with my kind. The new management didn’t care how I was being treated so I switched insurance agents all together. Furthermore, I have asked numerous times for them to STOP harassing me by sending me emails and mailings but they have refused. I unsubscribed 4 times from their emails but the emails keep coming 2 years later. I’ve made numerous phone calls asking them to remove me from their lists but that hasn’t happened yet either!!!. My next step is to file an official report of Harrassment with the state of Wisconsin. I wouldn’t use this company to insure bubblegum lil less a boat, car or your home. I’d give them a zero rating if I could. There’s no place for racism in this world.

Roxanne S.

4 years ago

Valorie provided excellent service and quickly found us the best insurance policy and rates available. Thank you, Burstad Insurance!

Mindy A.

4 years ago

Family and Burstad worked their magic and found insurance even cheaper than what I was paying. They are very responsive when adding or changing things to a policy and they stick up for their customers when a bank may try to manipulate the home insurance for no apparent reason. Well done Burstad. I highly recommend.

Jason W.

4 years ago

Good service they work at finding you the best insurance

Dale B.

4 years ago

Easy to work with

Carla O.

4 years ago

Good insurance company

Happy Home I.

4 years ago

Easy to work with and great rates. Sent a lot of friends here. All are happy with it!

Dave T.

4 years ago

Melissa and her staff have always treated me right! Often finding better rates for me! Thanks

Kevin J.

4 years ago

recommends

They are very responsive in addressing all of my insurance needs, and I always feel they are doing what's in my best interests.

Tammy Hjermstad V.

5 years ago

doesn't recommends

Very difficult to try to make contact. Insurance Policy Letterhead says that the website is www.nr-ins.com. But this doesn't get me anywhere. Tried to google New Richmond Insurance, and about 20 companies show up. I didn't realize that this is now called Burstad Insurance. Finally found it on facebook, but they don't monitor that account, and don't respond to messages posted on that account.

Peter T.

5 years ago

Great place

Marissa L.

5 years ago

doesn't recommends

I had this insurance for a couple years everything was great until I wanted to add gap to my insurance plan. (My loan company did not offer it at the time I purchased my Vehicle) At the time of the switch I wanted to update the bank information for my automatic payment withdrawals which started the problems from here. They proceeded to try and pull from the old account(even after I gave new banking information) which almost caused me overdraft fees so I had to contact the bank to make sure Burstad Insurance could not withdraw money out of that account. I than had to do a one time debit payment with them because of a problem Burstad Insurance created. Process to the next month I’m being contacted to pay more than the original agreed priced and for banking information, which had previously been given to them and than told by the guy that owns the company I owe for a month I had already paid. (Had proof of payment that was pulled from the bank account) Overall was not pleased or satisfied with the customer service received from this insurance company so I switched to Progressive and pay even less!!! (:

Jeremy M.

5 years ago

Monte and his team are great to work with. They were extremely helpful in getting our business up off the ground and getting the needed items to be successful. I would highly recommend them for your business!

Denise V.

5 years ago

Great to work with!

Dawn B.

5 years ago

Everyone here has been very helpful, knowledgeable and friendly! Whenever I contact them, they get back to me quickly and are sure to get me the best rates possible. Thank you! The Baldwins

Kelly S.

5 years ago

I'm giving them 3 stars only because I was insured by them for 11 years..I changed insurance providers when my daughter got her license. they automatically put her on my insurance policy as a first time driver weather she was now driving or not but just because she was a licensed driver in my household. $287.00 jump from the $64.00 what I was paying for myself was crazy. Yes I called them and tried to dispute this but they refused to remove my daughter and started taking payments out of my account... so I was done with them ,cancelled my insurance policy, and got a better insurance that same day for half the cost plus I now have better coverage.

Isaac F.

6 years ago

I visited this office for a quote. During a pandemic, no one was wearing a mask or distancing. For a company preaching safety and preparedness it seemed strange. I turned around and left when I overheard an employee, who I assumed was an office lead, espousing her religious beliefs were going to save her rather than science. Who works in insurance with an attitude like that?

Drillbit S.

6 years ago

They just want your money, Our agent was quite condescending when he would talk with us we were a new business. Prices were OK, But our agent definitely thought he had a chip on his shoulder.

Randy Chico J.

6 years ago

recommends

Have had my insurance for different vehicles and homes for many years, always friendly and am very satisfied.

Joshua E.

6 years ago

Great response time, #1 in the area

Dustin W.

6 years ago

recommends

good business and friendly service. highly recommend giving them a call to see what they can do for you.

Wedam Enterprises L.

6 years ago

Very responsive all around good business and friendly service. Highly recommend.

Lee B.

6 years ago

Excellent customer service Kent Elkin goes above and beyond Also the rest of the staff is very accommodating

Gordon D.

6 years ago

recommends

Prompt and courteous service. The good people at New Richmond have always replied to my queries and helped solve my problems. Thanks for seven years of good service.

Barbara B.

6 years ago

They are professional and responsive

Mary Ellen W.

6 years ago

recommends

EXCELLENT customer service!! Missy Kraemer at the Medford office takes care of absolutely everything for me! No worries and best rates to be found. Highly recommend.

Rich J.

6 years ago

recommends

EXCELLENT insurance company! I have my personal and business insurance with Monte and have for over 20 years. When we had the tornado in Colfax in 2014, Monte called me and was at my restaurant door within an hour after it hit. Amazing service.... Thank you Monte, Penny and the whole staff at Burstad Insurance.

Valerie C.

6 years ago

recommends

New Richmond Insurance consistently saves me money on my policies year after year. Excellent customer service with most of my questions answered the same day.

Li K.

6 years ago

great place and nice service

S M.

6 years ago

Great place. Emily is very helpful as well as all the rest of the people I have encountered there.

Tamara K.

6 years ago

Didnt respond to my request for a quote.

Bill I.

7 years ago

Best prices. Best customer service!

Steven G.

7 years ago

Top notch service. Will recommend to all.

Ana B.

7 years ago

Yes! I want to tell you something. If you need a car insurance - this is the place where you will find the best offer. Have done car insurance for two trucks. The price was so good, even less than I expected. My agent was Angie. I want to say thank you for caring! She is the nicest and kindest person ever! Definitely will return for the nest year insurance

Jason L.

7 years ago

Excellent rates and service. Friendly staff and helped in a timely manner

Alicia B.

7 years ago

Neil is awesome!

John A.

7 years ago

Very helpful agents and staff. They got me a great deal on homeowners and auto insurance.

Jody L.

7 years ago

I have had policies thru the Agents, at the Menomonie office. Their prompt response, patience, amazing customer service and thoroughness, is the greatest I have ever had with an agency!

Mitzi M.

7 years ago

recommends

This is my insurance agency. I have been treated very well and my premiums are responsible.

Natasha R.

8 years ago

recommends

They are the best I have ever used. Any time you need something, they have your back. Never had an issue with the company , and I would recommend Kent Elkin to any one and everyone. Thank you for all your services New Richmond insurance agency. Been with them for 3 years now.

Valorie M.

8 years ago

Great staff!

Brian H.

9 years ago

I have been a customer for many years and love the personal customer service experience that they provide. I know that when I call, I will get a real live person! I also know that the person I am working with will have an understanding of my history and my policy. Highly recommend! Thanks and keep up the good work!

Brian H.

9 years ago

recommends

I have been a customer for a long time and love the personal customer service experience they provide. I can reach out anytime and know that I will get to talk to a real person that has the background on my policy and will be able to help me. Thanks and keep up the good work!

Joshua E.

9 years ago

doesn't recommends

I recently purchased a new vehicle and had Teresa add it to my policy. She told me she added it and i was all set to go. 3 weeks later i find out she did nothing and i had been driving my brand new vehicle around without any insurance coverage. She said on several different occasions that she would email me new quotes, but i never heard back.

Joshua E.

9 years ago

marcy M.

9 years ago

Corey Burstsad Insurance is great!! Neil always goes out of way for his clients, very trustworthy and efficient.

Sunshine

10 years ago

Very friendly and helpful. Got is a great deal and we were refered there by a good friend after not being able to find what we wanted elsewhere. They made the process very easy and didn't mind us popping by last minute to get the details figured out.

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